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FAQ

People always ask:

1How to get a sample?
Sample is free, but will have about 20usd courier fee. and 5-7 days shipping time.
2If there is something wrong with the products, how to deal it?
Pls tell the details of problem to us and we will check together to solve it, and if have other cost and we made the problem, we will pay correction cost by ourselves.
3Can we custom made candles according to customer's requirements?
Of coz we can, we mainly do OEM & ODM orders, pls send details to us by email and we will check together and make best sample out. :)
4What is the cost of proofing sample? and time?
If the candle not special, only about 100-150usd, if special shape or something we need to do templates to do it, will be higher cost, cost need to check with deisgns. and generally we need about 5-7 days to do sample and 1 week shipping time to customer.