WE SHIP INTERNATIONALLY.

WHEREEVER YOU WORK, WE’LL GET IT THERE

We ensure that your custom candles are safely transported from our factory to your destination, no matter where you are in the world. Our team works closely with trusted logistics partners to provide reliable, cost-effective, and timely delivery options. Whether you’re ordering a small batch or a large bulk order, we have the right transport solution for you.

Step 1: Packaging and Preparation

Before your candles are shipped, we take extra care in preparing your order for transport. Proper packaging is essential to ensure that your candles arrive in perfect condition. Here’s how we prepare your candles for transport:

  • Protective Packaging: Candles are carefully packed using bubble wrap, foam inserts, and corrugated boxes to protect against breakage, damage, and dust.

  • Custom Packaging: For retail or promotional orders, we offer custom packaging options, including gift boxes, paper bags, or corrugated shipping boxes, all designed to keep your candles safe during transit.

  • Fragile Handling: We label packages with “Fragile” stickers to ensure that shipping carriers handle your candles with extra care.

Step 2: Choose Your Shipping Method

We offer several shipping methods to ensure that your order reaches you safely and on time. The best shipping method depends on factors such as the size of your order, destination, and urgency. Below are the options we provide:

  • Air Freight:
    For fast delivery of your candles, we recommend air freight. This method is ideal for small to medium orders and ensures quicker transit times. Typically, air freight takes between 3-7 days for international shipments.

  • Sea Freight:
    If you’re placing a large bulk order and time is not as critical, sea freight offers a more cost-effective solution. Sea freight is perfect for larger shipments that need to be transported over long distances, and delivery usually takes between 2-4 weeks, depending on the destination.

  • Express Delivery:
    For smaller, urgent orders, we offer express shipping options through carriers like DHL, FedEx, or UPS. This method ensures your candles are delivered quickly, typically within 3-5 business days worldwide.

  • Rail Freight (for specific regions):
    In regions like Europe or Asia, we also offer rail freight as a medium-cost shipping method that balances both speed and cost. Rail freight is available for bulk orders and can be a viable option for long-distance transport.

Step 3: Shipping Costs and Fees

Shipping costs depend on various factors, including:

  • Order size and weight: Larger and heavier orders typically cost more to ship.

  • Destination: The further the distance, the higher the shipping fees.

  • Shipping method: Air freight and express shipping are more expensive than sea or rail freight.

Once we receive your order details, we will provide a detailed shipping quote that includes all costs, including packaging, handling, and transport. We strive to offer the most competitive shipping rates while ensuring reliable delivery times.

Step 4: Tracking Your Shipment

We understand how important it is to keep track of your order. Once your candles are shipped, we will provide you with a tracking number so you can monitor the progress of your shipment. You can track your order directly with the shipping carrier (such as DHL, FedEx, UPS, or others) and receive updates on delivery status.

Step 5: Customs and Import Duties

For international shipments, customs clearance and import duties may apply depending on the destination country’s regulations. Here’s what to keep in mind:

  • Customs Clearance: We ensure that all necessary paperwork is completed, but you may be required to provide additional information or pay duties upon arrival.

  • Import Duties & Taxes: Import duties, taxes, and other charges are typically paid by the recipient, depending on the country’s regulations.

If you have any concerns about customs clearance or duties, please contact us before placing your order so we can assist you with the process.

Step 6: Receiving Your Order

Once your order arrives at the destination, our logistics partners will ensure safe delivery to your address. We recommend that you inspect your shipment upon arrival to ensure everything is in good condition. If there are any issues with the delivery or packaging, please notify us immediately so we can assist you.

Benefits of Our Shipping Process:

  • Reliable Shipping Partners: We work with trusted logistics providers to ensure safe and timely delivery.

  • Custom Packaging: We use secure packaging to protect your candles during transit.

  • Tracking: Easily track your shipment from departure to arrival.

  • Global Reach: We ship to locations worldwide, offering both fast and cost-effective options.