We strive to make the payment process as easy and secure as possible. Whether you’re placing a small sample order or a large bulk order for custom candles, we offer a variety of payment methods to ensure a smooth transaction.

Step 1: Receive Your Quote

Once you’ve confirmed the details of your order (candle type, customization, quantity, and packaging), we’ll send you a quote that includes the total price, production time, and estimated shipping costs. This quote will also include the payment terms for your order.

Step 2: Choose Your Payment Method

We offer a variety of secure and convenient payment methods to choose from. Below are the most common payment options:

  • Bank Transfer (T/T)
    For large orders, we accept bank transfers. This is the most common payment method for wholesale and bulk orders. A 30% deposit is required upfront to begin production, with the remaining 70% due before shipment.

  • PayPal
    For smaller orders or sample orders, we accept PayPal payments. PayPal is a fast, secure, and easy way to pay for your custom candles online. Simply use your PayPal account or credit card to complete the transaction. Please note that PayPal payments include a small processing fee.

  • Credit Card
    We also accept payments through major credit cards (Visa, MasterCard, American Express, Discover). This option is available for both domestic and international orders. Payments via credit card are processed securely through PayPal or Stripe, and you’ll receive an immediate confirmation once the transaction is completed.

  • Wire Transfer (International Payments)
    For international orders, we accept wire transfers. This method is commonly used for larger, international transactions and is a secure way to transfer funds from one bank account to another. Please reach out to us for bank details if you wish to use this payment option.

Step 3: Confirm Payment

After choosing your preferred payment method, follow the instructions provided:

  • For bank transfer or wire transfer, we will send you our bank details to initiate the transaction. Once the transfer is complete, send us a copy of the payment receipt for confirmation.

  • For PayPal or credit card payments, simply follow the payment link provided in your invoice or quote. After completing the payment, you will receive a confirmation email from PayPal or our payment processor.

Step 4: Payment Confirmation and Production Start

Once we receive your payment, we will send you a confirmation email. At this point, production will begin. For custom orders, we will proceed with the manufacturing process, ensuring that your candles are crafted according to your specifications. The production timeline will start from the payment confirmation date.

Step 5: Final Payment

For large or bulk orders, we typically require a 30% deposit upfront before production begins, with the remaining 70% balance due before shipment. The remaining payment can be made via the same method as the deposit (e.g., wire transfer, PayPal, or credit card).

For orders that are paid in full upfront, we will begin production immediately and provide regular updates regarding the status of your order.

Why Choose Our Payment Methods?

  • Security: We use secure payment platforms like PayPal, Stripe, and bank transfers to protect your financial information.

  • Convenience: We offer a variety of payment methods to suit your preferences, including credit cards, PayPal, and bank transfers.

  • Transparency: All payments and fees are clearly outlined in your invoice and quote, so there are no hidden charges.

  • Global Reach: We accept international payments, making it easy for clients around the world to place orders with us.

Payment Terms & Conditions

  • Deposit: A 30% deposit is required for all custom orders to begin production. The remaining balance is due before shipment.

  • Payment Deadline: Full payment must be made before shipment for all orders, and production will only commence after receiving your deposit or full payment.

  • Currency: All payments are processed in USD (U.S. Dollar), unless otherwise agreed upon.

  • Taxes and Fees: Any applicable taxes, import duties, or additional fees (for international shipments) are the responsibility of the customer.

How to Proceed with Payment

Once you’ve received your quote and confirmed your order details, simply choose the payment method that works best for you. If you have any questions regarding payment, feel free to contact us, and our team will assist you promptly.