We understand that timely delivery is critical for your business. Whether you’re ordering custom candles for retail, events, or personal use, we strive to offer efficient production and shipping times. Below is a detailed guide on our production time and shipping time, so you know what to expect when you place an order.
Production Time
The production time depends on the complexity of your custom order, the type of candles you’re ordering, and the volume. Here’s a breakdown of typical production times based on order size and customization:
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Standard Orders:
For standard candle orders with minimal customization (such as basic scent and container options), production usually takes between 7 to 10 business days. This includes wax preparation, fragrance mixing, pouring, curing, and labeling. -
Custom Orders:
For more complex orders involving custom scents, custom containers, or special packaging, production can take 10 to 15 business days. This includes additional time for scent testing, custom mold creation, or designing personalized packaging. -
Large Volume Orders:
For bulk orders (more than 1,000 units), production typically takes 3 to 4 weeks, depending on the order complexity and our current production schedule. We recommend ordering in advance for large events or retail launches to allow sufficient lead time. -
Sample Orders:
If you’re ordering custom samples for review before placing a full order, we typically require 5 to 7 business days for production. Samples will be sent for your approval before proceeding with mass production.
Factors That Affect Production Time
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Customization Level: Highly customized candles (such as custom-shaped candles, custom fragrances, or unique packaging) may take longer to produce.
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Material Availability: If we need to order specific materials (like special wax, custom containers, or fragrance oils), this can add extra time to the production process.
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Order Size: Larger orders require more time to ensure quality control and careful production.
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Seasonal Demand: During peak seasons (e.g., holidays, special promotions), production times may be slightly longer due to higher demand. We recommend placing orders early during busy periods.
Shipping Time
Once your candles are produced, we offer several shipping options to ensure your order reaches you on time. The shipping time varies depending on the shipping method, destination, and the size of your order.
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Domestic Shipping (within the same country):
Shipping within the same country typically takes 3 to 7 business days via standard shipping methods. Express shipping options are available for faster delivery, usually within 1 to 3 business days. -
International Shipping:
For international orders, shipping times depend on the destination:-
Air Freight: Typically takes 5 to 10 business days for international delivery, making it a great option for fast, smaller orders.
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Sea Freight: For larger orders or bulk shipments, sea freight takes 2 to 4 weeks for delivery, depending on the destination and port.
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Express Shipping: Express delivery through services like DHL, FedEx, or UPS typically takes 3 to 7 business days to most countries.
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Factors That Affect Shipping Time
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Destination: Shipping times vary significantly based on the location. For international orders, remote locations or countries with strict customs regulations may take longer.
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Shipping Method: Air freight is faster but more expensive, while sea freight is slower but more affordable for larger orders.
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Customs Clearance: International shipments may experience delays in customs clearance, depending on the country’s regulations. We recommend checking with your local customs office to understand any potential import duties or taxes.
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Size of Order: Larger orders may require more time to process, especially for bulk or wholesale shipments.
How to Expedite Your Order
If you have a specific deadline or need your candles faster, we offer expedited production and shipping options:
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Rush Production: We can accelerate production for an additional fee to ensure faster turnaround times. Rush orders can be produced in as little as 5 business days, depending on complexity.
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Express Shipping: Choose express shipping for faster delivery. This is ideal if you need your candles urgently for an event, retail launch, or seasonal promotion.
Expected Total Time (Production + Shipping)
Here is an estimate of the total time (including production and shipping) for various types of orders:
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Standard Order: Typically 10 to 17 business days (production + shipping)
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Custom Order: Typically 15 to 25 business days (production + shipping)
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Large Volume Order: Typically 4 to 6 weeks (production + shipping)
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Sample Order: Typically 7 to 14 business days (production + shipping)